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This Returns and Refund Policy applies to all purchases made through the website jewellrygo.com. We are pleased to accommodate returns within 30 days on all jewelry that have not been weared. A photo of the product will be requested before the returns process starts.
Here are some FAQ in regards to our return & cancelation policy:
If for any reason you are unsatisfied with your purchase returns will be accepted within 30days of purchase. Please note that because all our personalized items are one-of-a-kind, those returns will incur a 30% restocking fee.
Q. CAN I CANCEL MY ORDER AFTER PAID?
Yes, because once your order has been submitted we are immediately beginning the process of production of your personalized items. If you would like to cancel your purchase, the restocking fee is 30% of the total amount of the item.To cancel your order, please contact After-sale team to handle it.
Cancellations will be processed on the day we receive your cancellation request. Your account you used to purchase your items will be refunded. It may take up to 7 business days from the day your refund was approved.
Q. I RECEIVED DAMAGED, DEFECTIVE, OR WRONG ITEM(S). WHAT SHOULD I DO?
Should you receive damaged, defective, or the wrong item(s), please contact us immediately within 7days from delivery date and specify the damage, defect, or wrong item(s) including a picture of the packaging with clear tracking number shown and the picture of the product received. Our After-Sale Department will inspect your complaints and proceed with available options of returning the defective products for a newly replacement or 100% money refund.
Q. DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
Yes, all customers are responsible for their own return shipping costs. We recommend that you send your return with a tracking option via USPS, DHL, UPS or FedEx insured parcel post because JewellryGo will not be responsible for lost returns.
You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Please note that refunds or replacement for merchandise returned without contacting us cannot be guaranteed.
Track your return/exchange using the information provided by your carrier to ensure it has been delivered to JewellryGo. We will send you a return confirmation email once we have received your package and refund has been processed.
Q.WHEN WILL I RECEIVE MY REFUND?
A full refund will be provided to the original method of payment after we have received. and all customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.
Q.HOW MAY I CONTACT YOU?
You may contact us by e-mail at email@example.com. our Support team operates 7/24 after-sale service. To get in touch, please include your order number and product details in the email. We always guarantee a response within 24 hours and will be happy to help you!